Gtbet is the brand behind this site, and this notice explains how we handle personal information when you browse our pages, create an account or use our betting and gaming services. We collect only the information needed to operate those services, communicate with you and meet our legal duties.
Scope of this notice
This policy applies to information processed through our website and related account services. It covers visitors, registered players and people who contact us about their accounts, payments, bonuses or verification.
We are an online betting and gaming service for players aged 18 and over. We do not use the information collected here for gambling purposes beyond providing and safeguarding the services you ask us to operate.
Categories of information
When you register, we ask for your mobile number, email address, username, password, legal name and any other mandatory information required on the registration form. Payment screens may also show details associated with your chosen payment method.
We receive technical information such as your IP address, device and browser details, pages visited, approximate location and records of your use of the service. Support contacts may include the email address associated with your account, the nature of your question and relevant account references.
When verification is required, we may request identification documents, proof of address, bank statements, card images and evidence that you own another payment method. Please send sensitive documents only through our official account or support process.
Lawful basis for processing
We process personal information to perform our contract with you, administer accounts and payments, provide betting and gaming services, and respond to support requests. We also use information to meet identity, anti-money-laundering, tax and record-keeping obligations.
Where our legitimate interests apply, they include protecting the service, investigating unusual activity, improving site performance and preventing fraud. If we rely on consent for a particular processing activity, you can withdraw that consent without affecting processing carried out before withdrawal.
Sharing and international transfers
We share information only when it is needed to provide the service. This can include payment processors, identity-verification suppliers, hosting providers, communications providers and professional advisers. We may also disclose information where required by law or needed to protect our rights, users or the security of the service.
We do not sell your personal information. Some service providers may process information outside the UK, so appropriate safeguards are used where international transfers take place.
Your controls and rights
You can ask us to give you access to your personal information, correct inaccurate records, delete information, restrict processing, object to certain uses or request data in a portable format. You can also withdraw consent where consent is the basis for our processing.
Send requests to [email protected]. Include enough information for us to identify your account, but do not email identity documents unless our support team asks for them through a secure method. You may also complain to the Information Commissioner's Office at ico.org.uk.
Children and minors
Our services are for people aged 18+. We do not knowingly collect registration or payment information from children. Parental controls such as Net Nanny or Qustodio can help prevent shared devices from being used by a minor.
Changes to this policy
We may update this notice when our services, suppliers or legal obligations change. The current version applies from the date shown on this page, and material updates will be identified where appropriate.
Access to this site is restricted to persons aged 18 and over (18+). If gambling stops feeling like entertainment, free and confidential support is available at BeGambleAware.org.
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